FAQ

If you would like to make changes or cancel an order, you need to cancel it 48 hours before the payment is processed. For assistance with canceling your order, please email us at support@easternbotanics.com at least 48 hours before the payment processing time. If the payment has not been processed (meaning your card hasn't been charged yet), we can help cancel or edit your order. However, we cannot guarantee cancellation or changes once the payment has been processed.

If your order has already shipped (i.e., it has a tracking number), we cannot stop or edit it. However, we can assist you in starting the process to return it for a refund or exchange. You can find details on the "Return & Refunds" page for more information.

If you've entered an incorrect shipping address, please contact us at support@easternbotanics.com as soon as possible. Our warehouse teams work quickly to process and ship your order, and once an order has been shipped, we're unable to update the address.

You can find the shipping cost at checkout. We offer free shipping for orders over $50 USD.

We ship globally.

We process your order within 48 hours.

We use sustainable packing materials to ensure your order is safely and environmentally friendly packaged.

Your product should be delivered 6-12 working days after dispatch.

Yes, you can do this on your Account Page under "Autoship & Save."

If you would like to make changes or cancel a recurring order, you need to cancel it 48 hours before the payment is processed. For assistance with canceling your order, please email us at support@easternbotanics.com at least 48 hours before the payment processing time. If the payment has not been processed (meaning your card hasn't been charged yet), we can help cancel or edit your order. However, we cannot guarantee cancellation or changes once the payment has been processed.

If your order has already shipped (i.e., it has a tracking number), we cannot stop or edit it. However, we can assist you in starting the process to return it for a refund or exchange. You can find details on the "Return & Refunds" page for more information.

If you originally checked out as a guest, you can still activate your account and retrieve rewards associated with your order! To activate your account, select the "sign up" option on the login page and create an account with the same email used on your original order. Once the account is activated, you will be able to view all the information related to any orders associated with that email.

To update or change your email address, please contact us at support@easternbotanics.com.

We sure do! Check out our Eastern Botanics Reward program to learn more!

If you've already created an account and are using that same email address, you don’t need to sign in to earn points. If you've placed an order using a different email address, please reach out to us at support@easternbotanics.com for more assistance.

There are many ways to earn points! Check out our Eastern Botanics Reward program to learn more!

You can find your points on your account page after logging in. If you have any questions regarding your points, please reach out to us at support@easternbotanics.com.

Check out our Eastern Botanics Reward program to learn more!

Once earned, points don't expire.

For express checkout, we offer ShopPay, PayPal, ApplePay, and GooglePay. For standard checkout, we accept Visa, MasterCard, American Express, UnionPay, and PayPal.

Yes, it's possible you may be charged a Foreign Transaction Fee (also known as an International Purchase Transaction Fee), as we have a Hong Kong bank account. This charge comes directly from your bank and is outside of our control. If this is your first time shopping with us at Eastern Botanics, we suggest contacting your bank to check if they charge for international payments.

Every Eastern Botanics product has a full list of ingredients on the individual product page. We also have an ingredient glossary! If you're still not sure or have any questions regarding ingredients, allergies, or sensitivities, please reach out to us at support@easternbotanics.com and we can help you find suitable products!

You can order directly from easternbotanics.com.

Although we back our products 100%, we understand that trying out new products can be tricky! If you’ve tried a product and didn’t like it, please email us at support@easternbotanics.com and we’ll help resolve any issues you are having. If we can’t resolve the issues with our top tips & tricks, you can return the product(s) to us for a refund of the purchase price. Read more about our Return & Refunds policy here.