Autoship & Save
How do I modify my subscription?
To make changes, pause, or cancel your subscription at any time, you can do this on your Account Page under "Autoship & Save."
How do I cancel recurring orders?
If you would like to make changes or cancel a recurring order, you need to cancel it 48 hours before the payment is processed. For assistance with canceling your order, please email us at support@easternbotanics.com at least 48 hours before the payment processing time. If the payment has not been processed (meaning your card hasn't been charged yet), we can help cancel or edit your order. However, we cannot guarantee cancellation or changes once the payment has been processed.
If your order has already shipped (i.e., it has a tracking number), we cannot stop or edit it. However, we can assist you in starting the process to return it for a refund or exchange. You can find details on the "Return & Refunds" page for more information.
Contact us
If you have any questions or concerns, please feel free to contact us at support@easternbotanics.com.